About the job

About The Company

Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.

About The Role

We are currently looking to fill the position of Risk - Dispute Investigator within the Risk Management team.

At Ouro, the customer is at the center of our decisions and the Risk Management team is focused on controlling fraud while enabling profitable growth. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform risk management duties. The core responsibilities will be largely focused around researching dispute claims and processing each claim through the full chargeback cycle with Visa and Mastercard. You will work closely with the Customer Support, Fraud, Compliance, Legal and Product departments to minimize loss to cardholders and the company while maintaining regulatory

compliance and good user experience.

Responsibilities

Process disputes by researching claims, entering data in multiple databases, and filing chargebacksIssue adjustments for refunds and/or chargesAnalyze transaction and customer data to develop fraud and other risk controlsProvide feedback on process and system improvements to increase productivity while maintaining regulatory complianceInvestigate and identify trends and provide feedback to leadershipSpecial projects as assigned, to include working with Risk Management and Compliance departmentsAdhere to strict compliance and regulatory requirementsAdhere to a strict attendance and punctuality policyAssist Team Leaders and Managers as necessaryAssist with training as needed

Qualifications

Be curious and passionate about problem solvingDetail oriented, with excellent research, analytical and problem solving skillsExcellent organizational and communication skillsFlexibility in adapting to new priorities when necessaryYou are able to work and speak both Spanish and English fluentlyAble to work in our offices located in Madrid, Spain1-2 years of experience in chargeback management, dispute or fraud investigation, or risk managementAbility to manage multiple projects simultaneouslyExcellent technical proficiency in Microsoft Word, Excel and PowerPointKnowledge of SQL, Python or R would be a plus

Ouro's Recruiting team is based in Austin, Texas. As su