Published on

Aug 11, 2024

Director, Product Management - Account Defender

Director, Product Management - Account Defender

Director, Product Management - Account Defender

Full-time

/

New York, NY

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Hybrid

About the job

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms.

Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).

Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger , as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.

The emerging Products team is tasked with building the next generation of Human solutions. We identify market opportunities and synergies with existing products, and bring new products to market that will serve as the growth engines and the future of the company. This is the place where new products are initiated, and where young products are grown and begin their maturation and scaling process. This particular role is for the product leader for the recently launched Account Defender product - Human’s foray into website fraud and abuse

What you'll do:

Own the strategy, execution, and roadmap for the Account Defender product Coordinate between different teams, and work with senior management to plan strategy and move forward strategic initiativeSupervise a team of technical product managers, guide and mentor them as they handle the day to day requirement building Work with Go-to-market stakeholders to meet and exceed revenue and growth targetsEngage with customers to understand their pain points and build empathy with their product journey and needs, handle escalations, and understand future directions to create new valueWork directly with sales to drive sales, and act as a subject matter expert Be the subject matter expert for Account-based fraud, guiding company direction and long-term investmentsBe able to dive into data and understand usage patterns and fraud challenges to drive roadmap decisionsBe the “single pane of glass” for the company on the current situation with the product, customers, sales processes for the product, pipeline and the health of the business


Who you are:

Experienced product leader, with track record of working on early stage products in dynamic environments and growing them to maturity and strong growthStrategic thinker who can develop a vision for future directions, while still being able to understand the technical details, challenge other stakeholders, and drive day to day executionFast learner who can become an industry expert quickly and provide thought leadershipFlexible thinker who can change opinions and pivot quickly to take advantage of new information or sudden opportunitiesIndependent and self-sufficient - drive execution through self initiative without guidanceCapable of exerting influence through communication and convincing without resorting to arguments from authorityDriven, ambitious, hungry to learn and to develop. Humble and curiousStrong sense of ownershipExperienced with at least one of the following: B2B2C cybersecurity, UEBA, or online web fraud detection.Willingness to dive into the data and details, and become an expert able to offer guidance from a position of knowledgeStrong point-of-view on future directions. Drive change - don’t facilitate it!


The base pay range for this position is $180,000- $210,000 which can include additional on-target commission pay/bonus. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, we have teams in Tel Aviv, Israel; London, UK; Victoria, Canada; San Mateo, CA; Miami, FL; and Virginia.

We trust our Humans in choosing where they work and how they work. The total rewards package we provide reflects our commitment to our Humans’ personal career development, which includes annual stipends for home office setup, wellbeing, and learning & development. We also offer weekly lunches, dedicated time off, no-meeting Fridays (for our U.S. and Intl. based HUMANs), HUMAN days, and so much more.

We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.

HUMAN

New York, NY

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About Company

Significant growth in the Engineering and IT departments: The company has increased its focus on Engineering and Information Technology, with headcounts growing despite overall workforce fluctuations. This suggests a strategic investment in technology development and IT infrastructure. Reduction in Customer Success and Support: A notable decrease in the Customer Success and Support function indicates a potential shift in strategy towards automation or more efficient customer service models, possibly reducing reliance on human capital in this area. Increased focus on Community and Social Services: The growth in the Community and Social Services department, with a 67% increase in headcount, points towards new initiatives in corporate social responsibility or community engagement programs. Decline in Program and Project Management: A significant reduction in the Program and Project Management function suggests a possible reevaluation of project management methodologies or a shift towards leaner, more agile project management practices.

Total Employees

456

Median Employee Tenure

2.1 years

Because no one goes to school
for fighting fraud.